Orders & Shipping

We at Italianlly put our customers best interest first and want to make the order processing as seamless as possible so you can receive your items in a timely manner. Once your order is placed and payment has cleared your order will be given a thorough quality assurance to ensure every merchandise ordered is correct and in exceptional condition. Your package will be properly and securely packed and sealed then shortly after will be handed over to our trusted shipping partner.

Shipping department
Italianlly orders are processed and delivered during regular business hours, Monday-Friday between the hours of 9 am - 5 pm (GTM+2).

Shipping transit times: 

FedEx economy, delivery usually takes:
The United States 2-5 business days
Australia 3-7 business days
Within Europe between 2-4 business days
Asia 3-7 business days
To the rest of the world 3-20 business days.

FedEx Priority, delivery usually takes:
The United States 1-3 days
Australia 2-5 business days
Within Europe 1-2 business days
Asia between 2-5 business days
To the rest of the world between 2-10 business days.

Please note that our shipping times are estimated and are based on the shipping times provided by the shipping company. Italianlly cannot take responsibility for delays caused by the shipping company or a failed payment confirmation, although we will do our best to minimize possible delays and speed up package delivery.
It is vital that you provide the correct shipping address to ensure arriving at the correct residence. For any issues related to external influences, please contact shipping company with your tracking information to get updates.
Please rest assure that Italianlly, FedEx, and UPS do our very best to deliver within promised delivery dates. 

Duties & taxes
All prices shown at the website included VAT.
Customers within the EU are free from duty and tax according to the European Union Policy. 
If there are customs or duty taxes in your country, the shipping company is responsible for paying taxes when the package enters your country. The recipient must pay the taxes directly to the shipping company as soon as the shipment is received. In order to see the tax rate in your country, please check the tax authority’s website. 

Package Tracking
After placing an order you will receive an email with your purchase details and order number. Should there be a problem with your payment method, we will contact you to verify your information. After the order is confirmed, the package will be sent out to you from our warehouses within 1-5 business days. The package will usually arrive within 5-7 business days depending on your location. We will keep you updated about your shipping details and estimated arrival date. If you have an account you can see updates about the order status on "My Account" page. If you have not registered yet, you can track it on the "Track Your Order" page. We strive to deliver the package at the time indicated on the site, but we cannot take responsibility for the shipping company's delays or failed payment.

Cancellations
Our goal is to ship your package as soon as possible. Should you decide to cancel or change your order, please contact us as soon as possible to allow our customer service to handle your request in the best way possible. If you decide to cancel your order a day or two after you place your order, it will most likely be too late for order cancellation and you will have to wait to get your package and follow the return process. More information about canceling and returning an order is in the "Returns & Refunds" page.